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PRIVACY POLICY

Your trust is important to us, and we’re committed to protecting your personal information while ensuring a smooth and secure experience. This Privacy Policy explains how Rex & Roxy Pet Care collects, uses, and safeguards your data when you visit our website (rexroxypets.com) or use the Time to Pet app.

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1. DATA COLLECTION

When you visit rexroxypets.com or use the Time to Pet app, we collect information sent to us by your computer, mobile phone, or other access device. This information includes:

  • Pages accessed

  • Computer IP address

  • Device identifiers

  • Type of operating system and browser

  • Location and mobile network information

  • Standard web log data (e.g., traffic to and from our website)

We may also process information related to transactions, such as:

  • Contact details (e.g., name, address, phone, email)

  • Financial details (e.g., account or credit card numbers)

We process, but do not store, sensitive financial information.

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2. THIRD-PARTY VENDORS

We partner with selected third-party vendors, such as Google Analytics and Google AdWords, to allow tracking technologies and remarketing services on our website. These services may use first-party and third-party cookies to:

  • Analyze website usage

  • Market to potential customers

  • Determine content popularity

  • Understand online user activity

By accessing rexroxypets.com, you consent to the collection and use of your information by these vendors. While we do not transfer personal information to them, they may independently collect data via cookies. For more details, please review their privacy policies:

  • Google Analytics

  • Google AdWords

To opt out of third-party data collection, visit the vendor’s opt-out page or adjust your browser settings to manage cookies.

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3. DATA SECURITY

We process your personal information on secure systems located in the United States. To protect your data, we use:

  • Firewalls and data encryption

  • Physical access controls

  • Information access authorization systems

These measures help reduce the risk of loss, misuse, unauthorized access, disclosure, or alteration of your data.

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4. PURPOSE OF DATA COLLECTION

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. Specifically, we use your data to:

  • Provide services and customer support

  • Process transactions and send informational notices

  • Contact you via mail, email, voice call, text (SMS), or in-app messaging

We never sell your personal information to third parties.

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5. COMMUNICATIONS

By contacting Rex & Roxy Pet Care or filling out a form on our website, you consent to receive informational communications, such as:

  • Appointment confirmations

  • Updates about services or transactions

We will never send marketing SMS messages. To revoke SMS communication permissions, email us at info@rexroxypets.com.

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6. YOUR RIGHTS

You have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for data collection or communication

To exercise these rights, please contact us at info@rexroxypets.com.

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7. RETENTION PERIODS

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

 

8. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Updates will be posted on our website with a revised “Last Updated” date.

Last Updated: 12/31/2024

For questions or concerns about this Privacy Policy, please contact us at info@rexroxypets.com.

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